Contact Quality Tape Supply

Mailing Address:
10477 Theodore Green Boulevard
White Plains, MD 20695

Phone Numbers: 1-888-559-5959

Email: contact@qualitytapesupply.com

Fax Number: 301-392-3353

Delivery Times:

Orders received for in-stock items will ship 24-48 hours once an order is approved during, normal business hours M-F. Backorders typically ship within 3 business days depending on supplier availability. In-transit times depend on the zone the package is being delivered too. Average delivery times are as follows:
Southeast US - 1-3 days
Northeast US - 2-4 days
Midwest US- 3-4 days
Western US - 5-7 days

Methods of Payment:

Credit Card Orders-
Quality Tape Supply accepts Visa and MasterCard as payment. When using your credit card, please provide your credit card billing address and other relevant information as it is on file with the issuing bank of your credit card.

Our Personal Check Policy-
We can accept personal/business checks. While we attempt to bank-approve personal checks for immediate shipment, this may not always be possible and we may hold your order for 10-12 business days. Business checks are treated as regular personal checks. Customers whose checks are returned to us because of non-sufficient funds will be charged $25.00 for handling in addition to the amount of the check.

RETURNED MATERIALS POLICY

General Policy. Quality Tape Supply will issue credit in accordance with this policy only for authorized returns of current QTS product(s). Product(s) must be returned in full, unopened, undamaged and in original QTS units of sale. All returns must be accompanied by a Returned Materials Authorization Number. The product(s) must be received by QTS within 30 days of authorization. Upon receipt of authorized product(s), at the discretion of QTS, a credit allowance may be issued in the form of a credit or replacement product(s). Returns which are not accompanied by an QTS RMA number, or returns which do not otherwise comply with this policy will be subject to rejection by QTS and will not be eligible for or receive any credit. Credit allowance for authorized returns submitted in accordance with this policy will be issued under the following circumstances:

A. Shipping Errors: 100% credit will be issued on returns of product(s) shipped in error by QTS. QTS must be notified of the error within twenty-four (24) hours after receipt of the order.
B. Order Error: 100% credit will be issued (less a 20% processing charge) for the return of product(s) ordered in error. QTS must be notified of the error within twenty-four (24) hours after receipt of the order.
C. Price Increases: Product returns after the effective date of any price increase will be credited at the price at time of purchase.
D. Return Criteria: QTS will issue credit only on those products returned directly to QTS in accordance with this policy.
E. Return Authorization: All returns must be assigned a RMA number by an QTS customer service representative or by an QTS sales representative. All returns for credit must be accompanied by a RMA number. Quality Tape Supply reserves the right to request proof of purchase prior to authorizing any return. Unauthorized returns and returns not accompanied by a RMA number will not be eligible for credit.

Returns not Eligible for Credit. No credit will be issued for return of discontinued product(s); special customer-specification product(s); product(s) not in their original unopened packages; partials; products(s) sold pursuant to special sales promotion programs or product(s) covered by Quality Tape Supply returned goods waiver program; packages which have been marked or disfigured in any way; product(s) damaged by water or fire; product(s) which have been involved in a fire or bankruptcy sale; or returned product(s) that are otherwise in an unsatisfactory condition at the sole discretion of Quality Tape Supply.

Return Location. An QTS customer service representative or an QTS sales representative will advise the address for which the authorized goods should be returned. The customer shall be responsible for any shipping charges

Fraud Protection Policy:
Fraud Protection/Credit Card Security- At Quality Tape Supply we have taken steps to deter fraudulent credit card use. As part of our fraud protection program, we ask that customers make sure that their billing name and address match those on the credit card. If you have a shipping address that is different from your billing address, please notify your card issuer and make sure this information is on file. Having an alternate shipping address is becoming common practice, and your card issuer should be happy to help you in this regard. Just let them know that you are placing orders via the Internet and would like this alternate address. This will help speed your order along. If an order is flagged as potential fraud because the order address does not match, the order will be delayed. We will then follow-up on the order by phoning the number listed on the order form and by speaking with the card issuer. We will make every attempt to reach you and clarify the situation; however, if we cannot reach you within 72 hours, the order will be deleted.

International orders- WE ONLY ACCEPT CERTIFIED MONEY ORDERS OR AUTHORIZED WIRE TRANSFERS

Limitation of Liability. WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR INJURIES CAUSED BY THE USE OF PRODUCTS SOLD BY Quality Tape Supply. WE WILL NOT BE LIABLE FOR INJURY, LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. IN NO EVENT SHALL Quality Tape Supply, ITS DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, LEGAL, OR PUNITIVE DAMAGES RELATED TO PRODUCT SOLD. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO Quality Tape Supply ARISING FROM ANY PRODUCT SOLD ON THE Quality Tape Supply SITES OR OTHERWISE SHALL BE THE PRICE OF THE PRODUCT ORDERED. WE ARE NOT RESPONSIBLE FOR TYPOS AND MISPRINTS OF PRODUCTS NAMES AND DESCRIPTIONS. IF YOU FEEL THERE IS A DISCREPANCIES IN THE PRODUCT NAME OR DESCRIPTIONS PLEASE CALL AND OR VISIT THE MANUFACTURES WEBSITE FOR COMPLETE NAMES, DESCRIPTIONS, AND FEATURES OF PRODUCTS.